Tell us what's up—we're listening …

By creating DriveTime Complaints, our goal is to create an interactive space for our customers to connect with our employees in order to open lines of communication and foster positive long-term relationships. Change has to occur from the ground up, and this site is just part of our dedication to improving the customer experience.

Here at DriveTime, we want to provide a better service and a better product to you. We realize that in today’s fast-paced society, sometimes it’s frustrating when you feel your voice isn't being heard. Bottom line: you just want someone help you with your situation. We want you to know that we take complaints very seriously because we care about our customers and want them to be proud to own a DriveTime vehicle. We want you to be so excited that you tell your friends and family what a great experience you have had with us. And most importantly, we want you to be satisfied with the vehicle you have purchased and the service we provide.

At DriveTime Complaints you can: 

• Ask questions regarding your warranty, your payment, your loan, or to address any issue you are experiencing.
• Address any experiences you have had with members of our team- Rest assured that your posts will be addressed timely and respectfully.
• Read our FAQ’s to determine if a general question you have has already been addressed.
• Read about other customer’s experiences with DriveTime.
• Find contact information for our various departments. 

Wondering what all the buzz is about? Visit our Customer Stories section to read up on our latest customer comments or post your own experience! Have a question? Check out our FAQ’s section for information on your warranty, payments, loan servicing or any other general questions you have. You can also click on the Contact DriveTime link above and send us an e-mail and A customer service representative will be able to assist you.