How DriveTime handles your complaints.
Submit Your complaint
Select the topic you have questions or concerns about and submit your complaint online.
We'll Call You
Our support staff will call you within 24 hours.
Get Guaranteed Answers
You'll have the answers you need faster than working with a third party.
At DriveTime, we take your feedback seriously and strive to provide top-notch customer service. Working with a third-party organization to resolve your DriveTime complaint can take months to get a resolution and increase your frustration. Save time and trouble by filing a complaint with us online and get a GUARANTEED response within 24 hours - without the middleman!
Have a Question? Check out our FAQ section.
"I work odd hours and I was worried about reaching customer service if I ever had an issue with my account. I called on my day off and spoke with a customer service rep. She offered a solution I would’ve never thought of for my busy schedule. Thanks to DriveTime customer service for being flexible, offering a solution, and giving me peace of mind."