Customer Service FAQs


What is and when should I use it?

Bridgecrest is DriveTime’s new loan servicing company. is a portal where you may login to view your account information such as payment history, account status, vehicle information and additional FAQ’s. You may also obtain a payoff quote, setup and cancel AutoPay, update your contact information, as well as request a copy of your contract.

Why am I receiving calls from an automated system?

We use an automated system to communicate with you about account information, past due payments, and other important information. If you receive an automated call and have any questions, please contact Customer Service at (800) 967-8526.

What is the difference between Principal and Interest and how does this affect my payments and what I owe to you?

The principal, or principal balance, is the amount you borrow, also referred to as the “amount financed.” To calculate the principal balance, you take the total sales price of the vehicle minus any down payment and/or any vehicle trade-in value, if applicable. Interest is what we charge for the credit extended to you; it’s the Annual Percentage Rate (APR) disclosed in your retail installment contract.

Simple Interest means you are accruing daily interest on the unpaid principal balance. Each payment you make will cover the daily interest that has accrued first. The remainder of the payment is applied to principal balance, assuming there are no late fees or other charges owed. You will find that the principal balance will decrease slowly at the start of your payments compared to later in your payment schedule. As you pay down the principal balance, there is less interest to pay and more of your payment goes towards the principal balance. If you make all of your payments according to the scheduled due dates, your account will be paid in full by the maturity date.

When payments are late, more of the amount paid is applied to interest rather than the principal balance. This is due to the fact that the payment must cover the interest it was scheduled to cover plus any extra days of accrued interest. This reduces the amount applied towards the principal balance. If payments are not made on a regular basis, then the payment schedule may not reflect accurately. This may result in a balance left to be paid after the maturity date.

What happens to my payments when you defer or extend my loan?

You are not required to make any payments during the deferment or extension period. However, these payments are not forgiven and you are still required to make these payments. They are simply moved to the end of the term on your loan and your maturity date is extended. Interest continues to accrue during the deferment period.

How do I obtain a copy of my payment history?

Please login to, access the “Dashboard” tab, and expand your Recent Account Activity. You will also find the print option just below the transactions. Alternatively, you may contact Bridgecrest Customer Service for assistance at (800) 967-8526.

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