Our repair process is simple! Follow our 4 easy steps:
2 – Take Your Vehicle to the In-Network Repair Facility: They will diagnose the issue.
3 – Have the facility diagnose your vehicle: They will help identify what the problem is.
- 4 – Ask the facility to contact your warranty administrator before any repairs are done: They can call Aeverex or SilverRock directly.
In order to locate the repair facility closest to you, please verify your warranty administrator. For Aeverex customers, please visit http://aeverex.com/repair/; For SilverRock customers, please visit https://sr-repairs.com/. If you are unsure which warranty to have, please contact our Customer Service Department at 888-418-1212 and they will be able to assist.
Within the first 30 days/1,500 miles limited warranty, any approved repairs will be completed at no cost to the customer as long as the repairs are done at an in-network repair facility. After the limited warranty expires, a $100.00 deductible is required if repairs are approved at an in-network repair facility. An “in-network repair facility” means a repair facility within your warranty administrator’s network. A $200.00 deductible is required if repairs are approved at an out-of-network repair facility. An “out-of-network repair facility” means a repair facility that is not within your warranty administrator’s network. To find out if your repair facility is an in-network or an out-of-network repair facility, please visit the website: Aeverex customers visit aeverex.com/repair and SilverRock customers visit sr-repairs.com. If you are unsure which warranty you have, please contact our Customer Service Department at 888-418-1212 and they will be able to assist.
If repairs are not approved under the vehicle coverage provided, the customer is responsible for any diagnostics charges the repair facility requires in addition to the cost of the repair.
Replacement parts may be of like kind and quality, subject to Administrator’s discretion. This may include new, remanufactured, or used parts as determined by the Administrator.
DriveTime does not offer loaner vehicles. You may qualify for rental reimbursement, up to $25.99 for every 8 hours (or portion thereof) of labor time required to complete the repair, if:
- 1. You are within your limited warranty period or have an active Vehicle Service Contract.
- 2. Repairs have been approved by the warranty administrator.
- 3. The repair facility must retain the vehicle for more than 24 hours.
This benefit is administered by the warranty administrator as a part of the limited warranty or Vehicle Service Contract. To receive rental benefits, you must supply your warranty administrator with your paid receipt from a licensed rental agency. The limit on this reimbursement is up to $25.99 per day for a maximum of 5 days per breakdown or series of breakdowns related in time or cause. For more information about the limitations of rental reimbursement, please contact your warranty administrator, Aeverex or SilverRock. If you are unsure which warranty you have, please review your contract.
The customer is responsible for upkeep and preventative maintenance of the vehicle.